{"xsrfToken":"7e4e151e9b3c43d2df1162e8476ca7eb1493d538_lout","branding":{"id":"39","key":"isd","name":"Integrations Service Desk","portalBaseUrl":"/servicedesk/customer/portal/39"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5b90ad56-f56e-4b11-ad87-013a6e4f411b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2UyYTNhNi0xM2I1LTRjZWMtOWRiNC1kNTA3OGJjMGU3YWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViOTBhZDU2LWY1NmUtNGIxMS1hZDg3LTAxM2E2ZTRmNDExYiI6WyJyZWFkIl19LCJleHAiOjE3MzczOTgzNDIsIm5iZiI6MTczNzM5Nzc0Mn0.-V6i_zyoqUWO4ZDoRd-jGGpyKB-PxWgzuCfXS24QN_M&client=d3e2a3a6-13b5-4cec-9db4-d5078bc0e7ab&mode=fit","logoId":"5b90ad56-f56e-4b11-ad87-013a6e4f411b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the straiv Help Center!","sharedPortalName":"straiv Help Center","translations":{"de-DE":{"helpCenterTitle":"Herzlich Willkommen beim straiv Help Center!","sharedPortalName":"straiv help center","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the straiv Help Center!","sharedPortalName":"straiv Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00dac3","helpCenterTitleColor":"#00dac3","bannerMediaApiUrl":"https://api.media.atlassian.com/file/12fd631c-f482-4328-8158-d41d2378e3ee/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2UyYTNhNi0xM2I1LTRjZWMtOWRiNC1kNTA3OGJjMGU3YWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyZmQ2MzFjLWY0ODItNDMyOC04MTU4LWQ0MWQyMzc4ZTNlZSI6WyJyZWFkIl19LCJleHAiOjE3MzczOTgzNDIsIm5iZiI6MTczNzM5Nzc0Mn0.k7LLwBuRYtwSsik1WyyhMsXWJCAl2_fXxcnSo1kj1j4&client=d3e2a3a6-13b5-4cec-9db4-d5078bc0e7ab&height=300&mode=fit","bannerMediaApiFileId":"12fd631c-f482-4328-8158-d41d2378e3ee","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"39","key":"isd","projectId":10146,"serviceDeskId":39,"name":"Integrations Service Desk","description":"<p>Welcome! to our Service Desk, here you can raise requests related to our ''Integrations (PMS, Door Locking Systems, Payment Gateways)'' product and we will assist you.</p>","portalBaseUrl":"/servicedesk/customer/portal/39","onlyPortal":false,"reqTypes":[{"id":"110","name":"Bug fix request","descriptionHtml":"","callToAction":"Bug fix request","introHtml":"<p>Use this form if you would like to request a bug fix.</p>","icon":10476,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[77],"key":""},{"id":"115","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[77],"key":""},{"id":"111","name":"Improvement request","descriptionHtml":"","callToAction":"Improvement request","introHtml":"<p>Use this form if you would like to request an improvement on an existing feature.</p>","icon":10520,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[77],"key":""},{"id":"112","name":"New feature request","descriptionHtml":"","callToAction":"New feature request","introHtml":"<p>Use this form if you would like to request a new feature.</p>","icon":10498,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[77],"key":""},{"id":"114","name":"Product Question","descriptionHtml":"","callToAction":"Product Question","introHtml":"<p>Use this form if you would like to ask a product question.</p>","icon":10549,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[77],"key":""},{"id":"113","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Use this form if you would like to request anything that does not fall into all existing categories.</p>","icon":10526,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":77,"name":"intern"}],"orderMapping":{"77":[110,115,111,112,114]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":39,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2UyYTNhNi0xM2I1LTRjZWMtOWRiNC1kNTA3OGJjMGU3YWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzczOTg5NDIsIm5iZiI6MTczNzM5Nzc0Mn0.cAadSb0I3Ne1Gd3izBu9qy-tdwDeMGb91ReVHV4uT8g","targetCollection":"upload-project-10146","endpointUrl":"https://api.media.atlassian.com","clientId":"d3e2a3a6-13b5-4cec-9db4-d5078bc0e7ab","tokenDurationInMins":20}},"reqCreate":{"id":110,"projectId":10146,"form":{"name":"Bug fix request","descriptionHtml":"","callToAction":"Bug fix request","intro":"<p>Use this form if you would like to request a bug fix.</p>","instructions":"","icon":10476,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Title","description":"A clear short title for the bug.","descriptionHtml":"<p>A clear short title for the bug.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Reproduction steps & Context","description":"Describe in clear steps how to reproduce the bug, add contextual info such as: Device type and Browser version.","descriptionHtml":"<p>Describe in clear steps how to reproduce the bug, add contextual info such as: Device type and Browser version.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Urgency","description":"Indicate the urgency behind this bug fix request.","descriptionHtml":"<p>Indicate the urgency behind this bug fix request.</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Additional resources","description":"Screenshots, Video, etc","descriptionHtml":"<p>Screenshots, Video, etc</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/39/create/110","requestValidateBaseUrl":"/servicedesk/customer/portal/39/validate/110","calendarParams":{"firstDay":0,"date":"2025-01-20T19:29:02+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2UyYTNhNi0xM2I1LTRjZWMtOWRiNC1kNTA3OGJjMGU3YWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTQ2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzczOTg5NDIsIm5iZiI6MTczNzM5Nzc0Mn0.cAadSb0I3Ne1Gd3izBu9qy-tdwDeMGb91ReVHV4uT8g","targetCollection":"upload-project-10146","endpointUrl":"https://api.media.atlassian.com","clientId":"d3e2a3a6-13b5-4cec-9db4-d5078bc0e7ab","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=straiv","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7e4e151e9b3c43d2df1162e8476ca7eb1493d538_lout","baseUrl":"https://support.portal.straiv.io/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://straiv.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d3e2a3a6-13b5-4cec-9db4-d5078bc0e7ab","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"4f17725730614c7f9607d95af46de4d8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}