{"xsrfToken":"56d18040e7d62aa4cf83b3b32be992cd9b4b8109_lout","branding":{"id":"5","key":"strs","name":"straiv Support","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#42a19a","headerLinkHoverBGColor":"#42a19a","headerBadgeColor":"#42a19a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5b90ad56-f56e-4b11-ad87-013a6e4f411b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2UyYTNhNi0xM2I1LTRjZWMtOWRiNC1kNTA3OGJjMGU3YWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjViOTBhZDU2LWY1NmUtNGIxMS1hZDg3LTAxM2E2ZTRmNDExYiI6WyJyZWFkIl19LCJleHAiOjE3NDg5NDEyNzEsIm5iZiI6MTc0ODk0MDY3MX0.xFxu-VTpZsvVZaw3a8bgvIqxAyCakIQBJdtZinWliwo&client=d3e2a3a6-13b5-4cec-9db4-d5078bc0e7ab&mode=fit","logoId":"5b90ad56-f56e-4b11-ad87-013a6e4f411b","isLogoAvailable":true,"helpCenterTitle":"Welcome to the straiv Help Center!","sharedPortalName":"straiv Help Center","translations":{"de-DE":{"helpCenterTitle":"Herzlich Willkommen beim straiv Help Center!","sharedPortalName":"straiv help center","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the straiv Help Center!","sharedPortalName":"straiv Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#00dac3","helpCenterTitleColor":"#00dac3","bannerMediaApiUrl":"https://api.media.atlassian.com/file/12fd631c-f482-4328-8158-d41d2378e3ee/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2UyYTNhNi0xM2I1LTRjZWMtOWRiNC1kNTA3OGJjMGU3YWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEyZmQ2MzFjLWY0ODItNDMyOC04MTU4LWQ0MWQyMzc4ZTNlZSI6WyJyZWFkIl19LCJleHAiOjE3NDg5NDEyNzEsIm5iZiI6MTc0ODk0MDY3MX0.ptiTHTztjkL4JfdPgwDFEM1ODbK2XUELJq9Jp-rKhfc&client=d3e2a3a6-13b5-4cec-9db4-d5078bc0e7ab&height=300&mode=fit","bannerMediaApiFileId":"12fd631c-f482-4328-8158-d41d2378e3ee","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#00dac3","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"strs","projectId":10011,"serviceDeskId":5,"name":"straiv Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"178","name":"Consultancy","descriptionHtml":"","callToAction":"Consultancy","introHtml":"<p>Fragen zu deinem Onboarding, Vertrag oder zur Zusammenarbeit mit straiv werden hier bearbeitet.</p>","icon":10516,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[110],"key":""},{"id":"42","name":"Ein neues Feature vorschlagen","descriptionHtml":"","callToAction":"Ein neues Feature vorschlagen","introHtml":"<p>Berichte uns von deiner Idee eines neuen Features.</p>","icon":10535,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[110,10],"key":""},{"id":"180","name":"Finance","descriptionHtml":"","callToAction":"Finance","introHtml":"<p>Dein Anliegen betrifft die Rechnungsstellung oder Abrechnung im Rahmen deines Vertrages mit straiv.</p>","icon":10536,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[10],"key":""},{"id":"177","name":"Legal","descriptionHtml":"","callToAction":"Legal","introHtml":"<p>Dein Anliegen betrifft rechtliche Fragen oder Informationsbedarf zu rechtlichen Themen.</p>","icon":10562,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[10],"key":""},{"id":"179","name":"People & Culture","descriptionHtml":"","callToAction":"People & Culture","introHtml":"<p>Themen rund um Personal, Arbeitsweise oder die straiv Unternehmenskultur gehören hierher.</p>","icon":10499,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[10],"key":""},{"id":"182","name":"Sales","descriptionHtml":"","callToAction":"Sales","introHtml":"<p>Produktanfragen, Preisübersichten oder Angebotswünsche kannst du gerne hier platzieren.</p>","icon":10531,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[10],"key":""},{"id":"39","name":"Sonstige Fragen","descriptionHtml":"","callToAction":"Sonstige Fragen","introHtml":"<p>Für alle sonstigen Anliegen oder Fragen zur Nutzung unserer Systeme steht dir unser Support zur Verfügung.</p>","icon":10549,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[110,10],"key":""},{"id":"36","name":"straiv Support","descriptionHtml":"","callToAction":"straiv Support","introHtml":"<p>Do you need help with installation, configuration or troubleshooting? Contact our support team. We will be happy to help you!</p>","icon":10520,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[110],"key":""},{"id":"181","name":"technisches Problem","descriptionHtml":"","callToAction":"technisches Problem","introHtml":"<p>Du hast ein technisches Problem mit einer unserer digitalen Hotel-Lösungen.</p>","icon":10469,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[110],"key":""},{"id":"45","name":"Allgemeine Anfrage","descriptionHtml":"","callToAction":"Allgemeine Anfrage","introHtml":"<p>Du hast Herausforderungen und Fragen zu Einstellungen in unserem System? Unser Support Team hilft dir gerne weiter!</p>","icon":10511,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"40","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"144","name":"Anruf","descriptionHtml":"","callToAction":"Anruf","introHtml":"<p>Ticket via Anruf</p>","icon":10466,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"43","name":"Verbesserungsvorschlag machen","descriptionHtml":"","callToAction":"Verbesserungsvorschlag machen","introHtml":"<p>Du hast eine Idee oder Verbesserungsvorschlag? Wir sind ganz Ohr.</p>","icon":10539,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":110,"name":"straiv Help Center"},{"id":10,"name":"Allgemein"}],"orderMapping":{"110":[178,42,39,36,181],"10":[180,39,182,179,177,42]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"19332300-1416-3188-8b38-8abd8b14c554","appLinkName":"","appLinkUrl":"","spaceKey":"STRS","spaceName":"straiv Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"STRS","serviceDeskId":5,"kbLinkDomainURLs":["https://straiv.atlassian.net","https://support.portal.straiv.io"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"STRS","userLanguageHeader":"✅ Unsere Systeme sind wieder verfügbar","userLanguageMessageWiki":"<p>21.05.2025 - <br> Vorübergehende Serviceunterbrechung von 04:32 PM bis 05:14 PM CET - Einige Teile unserer Plattform waren vorübergehend nicht verfügbar. Das Problem wurde behoben, und wir überwachen das System aktiv, um die Stabilität zu gewährleisten. Wir danken Ihnen für Ihre Geduld!</p>","defaultLanguageHeader":"✅ Unsere Systeme sind wieder verfügbar","defaultLanguageMessage":"21.05.2025 - \nVorübergehende Serviceunterbrechung von 04:32 PM bis 05:14 PM CET - Einige Teile unserer Plattform waren vorübergehend nicht verfügbar. Das Problem wurde behoben, und wir überwachen das System aktiv, um die Stabilität zu gewährleisten. Wir danken Ihnen für Ihre Geduld!","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2UyYTNhNi0xM2I1LTRjZWMtOWRiNC1kNTA3OGJjMGU3YWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg5NDE4NzEsIm5iZiI6MTc0ODk0MDY3MX0.zMuxol7T_u_ZcA6f1A0_pfkq5uYz442fI_OSJQqSZdk","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"d3e2a3a6-13b5-4cec-9db4-d5078bc0e7ab","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":178,"projectId":10011,"form":{"name":"Consultancy","descriptionHtml":"","callToAction":"Consultancy","intro":"<p>Fragen zu deinem Onboarding, Vertrag oder zur Zusammenarbeit mit straiv werden hier bearbeitet.</p>","instructions":"","icon":10516,"iconUrl":"https://support.portal.straiv.io/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Wie lautet deine Frage/ Anliegen?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibe dein Anliegen bitte so detailliert wie möglich, damit wir dir gezielt helfen können. ","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10127","fieldConfigId":"10243","label":"Kunde","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10126","fieldConfigId":"10242","label":"Falls vorhanden – bitte gib hier die betreffende Reservierungsnummer an. Hilft uns, dein Anliegen schneller zuzuordnen.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10370","fieldConfigId":"10521","label":"Bitte gib an, worauf sich dein Anliegen bezieht, indem du ein passendes Thema auswählst.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10451","label":"Analytics","selected":false,"children":[]},{"value":"10446","label":"Chatbot","selected":false,"children":[]},{"value":"10433","label":"Check-In","selected":false,"children":[]},{"value":"10434","label":"Check-Out","selected":false,"children":[]},{"value":"10442","label":"Deviating billing address","selected":false,"children":[]},{"value":"10436","label":"eCom Payment","selected":false,"children":[]},{"value":"10449","label":"Front Office Tablet","selected":false,"children":[]},{"value":"10454","label":"Guest Messaging","selected":false,"children":[]},{"value":"10453","label":"Integrationsanfrage","selected":false,"children":[]},{"value":"10443","label":"Invoice sending","selected":false,"children":[]},{"value":"10438","label":"Key Card","selected":false,"children":[]},{"value":"10447","label":"KIOSK","selected":false,"children":[]},{"value":"10455","label":"Konfiguration","selected":false,"children":[]},{"value":"10450","label":"My Reservation","selected":false,"children":[]},{"value":"10439","label":"Pin Code","selected":false,"children":[]},{"value":"10448","label":"Self Check-In Tablet","selected":false,"children":[]},{"value":"10437","label":"Terminal Payment","selected":false,"children":[]},{"value":"10444","label":"Upselling","selected":false,"children":[]},{"value":"10441","label":"Wallet Key","selected":false,"children":[]},{"value":"10440","label":"Web Key","selected":false,"children":[]},{"value":"10445","label":"WhatsApp","selected":false,"children":[]},{"value":"10456","label":"Digital Concierge","selected":false,"children":[]},{"value":"10464","label":"Data transfer","selected":false,"children":[]},{"value":"10497","label":"Downtime","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Lade hier relevante Dateien oder Screenshots hoch. Das hilft uns, dein Anliegen noch besser nachzuvollziehen.","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/178","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/178","calendarParams":{"firstDay":0,"date":"2025-06-03T10:51:11+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"19332300-1416-3188-8b38-8abd8b14c554","appLinkName":"","appLinkUrl":"","spaceKey":"STRS","spaceName":"straiv Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"STRS","serviceDeskId":5,"kbLinkDomainURLs":["https://straiv.atlassian.net","https://support.portal.straiv.io"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkM2UyYTNhNi0xM2I1LTRjZWMtOWRiNC1kNTA3OGJjMGU3YWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg5NDE4NzEsIm5iZiI6MTc0ODk0MDY3MX0.zMuxol7T_u_ZcA6f1A0_pfkq5uYz442fI_OSJQqSZdk","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"d3e2a3a6-13b5-4cec-9db4-d5078bc0e7ab","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}