straiv Help Center
✅ Unsere Systeme sind wieder verfügbar

21.05.2025 -
Vorübergehende Serviceunterbrechung von 04:32 PM bis 05:14 PM CET - Einige Teile unserer Plattform waren vorübergehend nicht verfügbar. Das Problem wurde behoben, und wir überwachen das System aktiv, um die Stabilität zu gewährleisten. Wir danken Ihnen für Ihre Geduld!

  1. straiv Help Center
  2. straiv Support

straiv Support

straiv Help Center

  • Consultancy

    Fragen zu deinem Onboarding, Vertrag oder zur Zusammenarbeit mit straiv werden hier bearbeitet.

  • Ein neues Feature vorschlagen

    Berichte uns von deiner Idee eines neuen Features.

  • Sonstige Fragen

    Für alle sonstigen Anliegen oder Fragen zur Nutzung unserer Systeme steht dir unser Support zur Verfügung.

  • straiv Support

    Do you need help with installation, configuration or troubleshooting? Contact our support team. We will be happy to help you!

  • technisches Problem

    Du hast ein technisches Problem mit einer unserer digitalen Hotel-Lösungen.

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